Paris In French New Wave Cinema Film Studies Essay

Paris In French New Wave Cinema Film Studies Essay This essay will analyse the importance of Paris in French New Wave cinema. In addition to that the history of the French New Wave would be looked at to have a better understanding of the importance of location of the film taken as well as the style. Additionally it would also consider the directors who started these films and their impact upon them. This would enable a better understanding of the filming technique and style of the film, the film I will analyze is HYPERLINK http://www.imdb.com/title/tt0055852/fullcreditsClà ©o at the cafà © (1962), in English translation Cleo from 5 to 7. The French New Wave is more than a list of titles or a list of directors. The New Wave was at first a cultural phenomenon, coming from political, economic and social trends that were developed in the 1950s. Big changes in other arts including literature and theatre, made some of the shifts in cinema, and the role even domain of art criticism shifted during this time also. The New Wave cinema was shaped by forces as abstract, as the growth of these film criticism that stressed mise-en-scene over thematic and as concrete as technological innovations in motion picture camera and sound recorders. France was going through some extraordinary industrial growth and self-evaluation, both of which put new pressures on the cinema and its place in the larger national sphere. Also, the average of moviegoers of the 1960s was very different from the ones in the 1950s. Political conservatism, consumerism and television, cine-clubs, popular film journals and a new generation of movie producers all had an involvement in the stories and styles that would make this thriving movement. To understand the meant to be nouvelle vague, it is ideal to consider the social, critical, economic, and the technological backgrounds that helped determine the films and their significance. Rather than starting with the cinema, one must bring the social realm but getting a better understan ding of what French life and culture was like in the 1950s, one can understand much better why this even in the cinema world took place, when and where it did. Even though the rest of international cinema could only look in curious way at the revival of French cinema. France had changed largely in the late 1940s, and this large transformation carried on into the 1960s. Every nation involved in World War II was affected by it for a long time after, and France, particularly, was affected more deeply, with war damage and debt. The French faces a strange mixture of national shame for Frances military loss. Moreover the conflicting views of France held by the international community at the wars end, France as a helpless victim, a lazy and unsuccessful military force, a crippled industrial power, were also felt in its own borders. Every politicians and media newspaper seemed to want to speak to and for unified France, and the French people were often known as a single team that now had to get back to basics in order to simultaneously make up for the lost time and join the modernizing world. In Paris, during World War II was a very dark city. The Germans forces created a blackout which imposed Paris to have the lights turned off, there was a shortage of petrol that kept cars off the road, even a curfew kept people away from the street at night. During daylight, a number of regulations, propaganda made the occupation increasingly unpleasant. One of the few things that took away these times for the French citizens, was the cinema. However, these choices of what to watch, was very limited. American films was banned, and German films which was usually copies of Hollywood musicals and comedies, also melodramatic propaganda movies. French citizens only had the access to the 200 off French made films, that was produced during this four year period. These films that was approved by the German censor was few exceptions, pale imitations of the great French cinema of Marcel Carne, Rene Cliar, Marcel Pagnol and Jean Renoir that had came before the war. The generations of cinephiles for example Andre Bazin, Alain Resnais and Eric Rohmer who had all been raised in the rich cinematic culture of the 1920s and 1930s, this less choice added to the sense of loss they already felt as a result of the war. It was not only the French films that they missed out, but the fact they could no longer see the American films that they loves. This experience of the missing out, let them to bring freedom of expression and truth of representation above all else, and values which would later become centre of their work. After the World War II, France was seen desperately trying to assert, or reassert in the eyes of many French citizens, its cultural, political and even the economic clout in Europe and beyond. From the day the Germans was pushed out of Paris in August 19,1994, the French film industry rushed to reclaim its domain from the collaborators and to foster a new reborn cinema that the world regain from the glory of 1930s, which brought out the golden years of Jean Renoir, Rene Clair and Marcel Carne. As the titles states, Clà ©o de 5 à   7(1962) is set between 5pm and 7pm. At this time we follow a young singer, Florence, Clà ©o Victoire as she walks along the busy street of Paris; all the while she is awaiting a dreaded test result from her doctor. The director Agnes Varda, known as the Grandmother of the New Wave, uses fluid camera style with quick jump cuts to casually take us through the streets of Paris, allowing us the audience to feel the presences in the scenery. The camera brings a realistic, real-life documentary but still a strong experience. Florence starts her journey by using a clichà ©. She is taken by materialism and a mostly hypnotized by her own beauty. She is being selfish and ignorant to the people around her as she is walking around, while people are looking at her, as she is quite noticeable to the people around her. She does not smile, or respond, and she acts like people are not even there. In a way in this selected clip, if at first you watch it, you at first can assume that she was a prostitute. Jill Forbes calls this the inescapable mise-en-scene to which women are subjected, usually in Paris (Forbes 2002:89). Forbes concludes that though Cleo is Bauderliareon in some respects, it is an object not subject of the gaze (2002:86). The shots of her walking the street is done using a bird eye view, you see lots of birds flying off the street as she enters the scene. This could have hidden connotations of the fact that it could be sign of a bad omen, in an almost a mythological scale. As she is walking the camera does not zoom into her, but more the camera is showing the street surroundings, and to make her seem a part of the society around her, as one of the public. You can tell its a sunny day, as being a black and white film, and as she is walking underneath tree, wearing sunglasses also, she is unseen in some part from the shadow, this shows how French new wave films, tend to use natural light. Lots of French New Wave films were created on a tight budget. Directors would use their friends as the cast and crew. The Directors would often have to improvise with camera equipment, for example using shopping cart for tracking shots. Cost in making movies was a major thing to think about; even the efforts to save mo ney would make a film turned into stylists innovation. In Jean-Luc Godards film, Breathless (1960), in French known as (À bout de soufflà ©), was told the film was too long and that he was told to cut an hour and half. He then removed many scenes from the film using jump cuts, as they were filmed in one long take. Some parts did not work were just cut from the middle, a practical decision and also a stylistic one. As Florence is seen walking inside the cafà ©, there are many POV shots. It makes the audience feel that they are in the cafe. All the people that are seen, does not blend in the background, they are seen in your way of the camera, and not something you would be used to watching as you would usually not focus on these extras actors. They seem like real people minding their own business, busy working, reading papers and so on. But one to think if they were watching this clip for the first time, that anyone could possibly be a main character that is about to come into scene. Conversation of people in the background is visibly presence, two men who are on the bottom of the screen, is talking about politics. Bloody Algerian Politics says the man, Where does it leave painting, Florence is seen putting on her own song on the jukebox, and the camera pans away from the conversation, and tracks Florence as she walks away from the Juke box. Through this clip only diegetic sound is being played, from people in the background, objects moving around, there is no mood music, just the diegetic sound that is played from the jukebox. The comments from the two male has some issues due to the time of filming. During the making of this film, the Algerian war was still going on. It had started on 1st November 1954 and would end with the Evian agreement of 18th March 1962, which led Algeria to become independent on 3rd July 1962. The French cinema could not talk explicitly to the conflict, until 1963. From 1954 to 1962, many French intellectuals including the New Wave filmmakers were strongly opposed to the war. In 1961 many of them signed the Manifesto of the 121 Even though it started with 121 signees it soon continued to 400. This made French soldiers to desert rather than fight. This was intended to damage some filmmakers careers because the government forbade anyone to publicise the names who had signed the manifesto, but the state owned media also stopped any radio or television appearance by those who signed the manifesto. This therefore stopped them attempting promotion of newly released films. Some films were banned, like Godards Le Petit Soldat (1963) The Little Soldier. This was completed in the 1960 but was released after the end of the conflict in 1963. The mise-en-scene in this clip shows the location that is set, which is France. Originally the director Anges Varda wanted to shoot this film in colour. But her producer, Georges De Beauregard who has produced other New Wave films like Jean-Luc Godards, A Bout De Soufflà © (1959) as well as others such Jacques Demys Lola (1961). He wanted her to think of the financial way, Make a little black and white film that wont cost more than 32 million F, he advised her. This is why Varda decided to shoot in Paris for being more practical and financially suited. Paris being a city of fear also being a personal resonance for Varda, as a provincial girl arriving in the French metropolis, Varda has been afraid of the city and its dangers of getting lost, feeling lonely and also alienated. Other film makers points of referencing when filming in Paris, were usually other films shot in Paris, but Vardas point was more to do with literacy and being artistic. The styling of French New Wave has bought a new look to cinema with improvised dialogue, rapid changed of scenes and shots that go past the common 180 degree axis. The cameras were used not to mesmerize the audience with narrative and illusory images, but to play with the expectations of cinema. The style that was used to shock the audience out of submission and awe was bold and more direct that director Jean-Luc Godard has been of doing this by having contempt for his audience. His approaches can be seen as stylistic approach and can be seen as a desperate struggle, against the mainstream films at the time. Either way the challenging awareness represented by this movement remains in the cinema today. Effects that are now seem to either commonplace or trite, such a character stepping out of their role in order to address the audience directly, were increasingly innovative at the time. New Wave filmmakers makes no attempts to suspend the viewers disbelief, in the fact, they took steps to constantly remind the viewers that a film is just a sequence of a moving image. No matter how stylized use of shadow and light, the result is set of odd mixed up scenes without the attempt to unity it together, or an actors character changes from one scene to the next or even sets in which accidently come into the camera with the extras, who are hired to do the same. Just like the scene where Florence is leaving the Cafà ©, walking down the street. You cannot decide by some looks on people, if they are even paid extras or onlookers looking at her. A little bit of unique style is used here. One thing that makes Florence different from the other people in the scene is her appearance. She is obviously wearing a wig, which you do understand later in the clip, where the wig is hanging from a dressing table mirror. But her black dress, her blonde hair and sunglasses, not to forget the dress itself reveals her shoulders; this gives her a glamorous Hollywood film actress look. As the camera follows Florence in the scene behind her, the camera turns softly to the left and captures the art work of painting on the wall. Many paintings are on the wall, side by side, like an art gallery. Then you hear a discussion from the public people in the background talking about Art. This helps the audience distinguish the presence of Paris. Paris being of the capital that is famous for artists such as Van Gough, paintings that French owns like The Mona Lisa. Paris is known capital of the artistic pictures and painting. There is a humour when the lady compares with a painting done by Picasso, Picasso owls looks like a woman another artist who made his fame in France. Also I have noticed a lot of people are wearing sunglasses inside the cafà ©. Its amusing to wear this, inside where the sun in not in the way, but this I believe is worn as more of a fashion statement. Paris is also known to be one the capital of the world of the fashion industry. Paris is known to have the fashion labels and fashion designers like Chanel, Dior and Louis Vuitton. Towards the end of the clip, as mentioned earlier of stylised French New Wave films, there is a set of jump cuts of random people. With cuts to Florence walking away from the Cafà © and people looking at her through POV shots. This clearly shows the style of French New Waves films, especially the editing of these jump cuts. These shots are very unsystematic, and almost seem like the director tried to group in scenes that was too long. Or maybe these jump cuts was used to cover some mistakes that might of happened during the filming, as the shoot location was done in an open public space. To conclude this essay it has come to my attention that Paris as a city plays a crucial role in the production of French New Wave. This is mainly due to Paris been seen a central hub for fashion, literature, arts and food as well as not to mention films. This shows that they have come a long way since the French Algerian war as the films were censored from any mention of the war. Additionally the films been produced then did have a low budget, but somehow in Paris, quality and stylistic films was being produced. (2745)

Biofoam: Not Just Peanuts Essay

Summer Internship Program State bank of India 7/27/2013 [Type the author name] A SUMMER INTERNSHIP REPORT ON Merchant Acquiring Business Point of Sale (P.o.s.) Submitted to L.J. Institute of Management studies In requirement of partial fulfillment of Master’s of Business Administration (MBA) 2 year full time Program of Gujarat Technological University Submitted on: 27th July 2013 Submitted by: Batch No: 2012-14 DECLARATION 1. Objective of the Study 2. Company Profile History OVERVIEW OF SBI PROFILE MISSION VISION ORGANISATIONAL STRUCTURE BOARD OF DIRECTORS HISTORY ACHIEVEMENTS AND AWARDS SOCIAL ACTIVITIES OF SBI Owners Products Current Scenario 3. Organization Overview a. Organisation Structure b. Employee Profile c. Departmentation Information i. Finance ii. System iii. Marketing iv. HR 4. Strategies Adopted a. Finance b. Operations/ Production c. Marketing d. HR 5. Research a. Problems Identified b. Hypothesis c. Research Methodology d. Data Analysis e. Conclusions / Observations / Findings f. Suggestions / Comments OBJECTIVE OF THE STUDY The objective of the study is TOWARDS THE PARTIAL FULFILLMENT FOR THE AWARD OF THE DEGREE IN MASTER OF BUSINESS ADMINISTRATION (2ND YEAR, SEM-3) The major objective of the study is : COMPANY OVERVIEW ( study of the various departments of the organization ) & MARKET RESEARCH ON ARE THE CUSTOMERS OF HOME LOAN DEPARTMENT SATISFIED WITH THE PROCESSES INVOLVED IN GETTING LOAN FROM SBI ? HISTORY OF SBI EVOLUTION OF SBI The origin of the State Bank of India goes back to the first decade of the nineteenth century with the establishment of the Bank of Calcutta in Calcutta on 2 June 1806. Three years later the bank received its charter and was re-designed as the Bank of Bengal (2 January 1809), the first joint-stock bank of British India sponsored by the Government of Bengal. The Bank of Bombay (15 April 1840) and the Bank of Madras (1 July 1843) followed the Bank of Bengal. These three banks remained at the apex of modern banking in India. On 27 January 1921,they were amalgamated as the Imperial Bank of India. The three presidency banks came into existence either as a result of the compulsions of imperial finance or by the felt needs of local European commerce and were not imposed from outside in an arbitrary manner to modernise India’s economy. Their evolution was, however, shaped by ideas culled from similar developments in Europe and England, and was influenced by changes occurring in the st ructure of both the local trading environment and those in the relations of the Indian economy to the economy of Europe and the global economic framework. Establishment The establishment of the Bank of Bengal marked the advent of limited liability, joint-stock banking in India. It was the associated innovation in banking, viz. the decision to allow the Bank of Bengal to issue notes, which would be accepted for payment of public revenues within a restricted geographical area. This right of note issue was very valuable not only for the Bank of Bengal but also for the Banks of Bombay and Madras. The concept of deposit banking was also an innovation because the practice of accepting money for safekeeping (and in some cases, even investment on behalf of the clients) by the indigenous bankers had not spread as a general habit in most parts of India. But, for a long time, and especially upto the time that the three presidency banks had a right of note issue, bank notes and government balances made up the bulk of the investible resources of the banks. The three banks were governed by royal charters, which were revised from time to time. Each charter provided for a share capital, four-fifth of which were privately subscribed and the rest owned by the provincial government. Presidency Banks Act The presidency Banks Act came into operation on 1 May 1876. This brought the three presidency banks under a common statute with similar restrictions on business. The proprietary connection of the Government was, however, terminated, though the banks continued to hold charge of the public debt offices in the three presidency towns, and the custody of a part of the government balances. Bank of Madras The decision of the Government to keep the surplus balances in Reserve Treasuries outside the normal control of the presidency banks and the connected decision not to guarantee minimum government balances at new places where branches were to be opened effectively checked the growth of new branches after 1876. The pace of expansion witnessed in the previous decade fell sharply although, in the case of the Bank of Madras, it continued on a modest scale as the profits of that bank were mainly derived from trade dispersed among a number of port towns and inland Centers of the presidency. Bank of Bombay Presidency Banks of Bengal The presidency Banks of Bengal, Bombay and Madras with their 70 branches were merged in 1921 to form the Imperial Bank of India. The triad had been transformed into a monolith and a giant among Indian commercial banks had emerged. The new bank took on the triple role of a commercial bank, a banker’s bank and a banker to the government. But this creation was preceded by years of deliberations on the need for a ‘State Bank of India’. What eventually emerged was a ‘half-way house’ combining the functions of a commercial bank and a quasi-central bank. The establishment of the Reserve Bank of India as the central bank of the country in 1935 ended the quasi-central banking role of the Imperial Bank. The latter ceased to be bankers to the Government of India and instead became agent of the Reserve Bank for the transaction of government business at centres at which the central bank was not established. But it continued to maintain currency chests and small coin depots and operate the remittance facilities scheme for other banks and the public on terms stipulated by the Reserve Bank. It also acted as a bankers’ bank by holding their surplus cash and granting them advances against authorised securities. The management of the bank clearing houses also continued with it at many places where the Reserve Bank did not have offices. The bank was also the biggest tenderer at the Treasury bill auctions conducted by the Reserve Bank on behalf of the Government. The establishment of the Reserve Bank simultaneously saw important amendments being made to the constitution of the Imperial Bank converting it into a  purely commercial bank. The earlier restrictions on its business were removed and the bank was permitted to undertake foreign exchange business and executor and trustee business for the first time. Imperial Bank The Imperial Bank during the three and a half decades of its existence recorded an impressive growth in terms of offices, reserves, deposits, investments and advances, the increases in some cases amounting to more than six-fold. The financial status and security inherited from its forerunners no doubt provided a firm and durable platform. The lofty traditions of banking which the Imperial Bank consistently maintained and the high standard of integrity it observed in its operations inspired confidence in its depositors that no other bank in India could perhaps then equal. All these enabled the Imperial Bank to acquire a pre-eminent position in the Indian banking industry and also secure a vital place in the country’s economic life. Stamp of Imperial Bank of India When India attained freedom, the Imperial Bank had a capital base (including reserves) of Rs.11.85 crores, deposits and advances of Rs.275.14 crores and Rs.72.94 crores respectively and a network of 172 branches and more than 200 sub offices extending all over the country. S B I – THE PROFILE REGISTERED NAME: STATE BANK OF INDIA CHAIRMAN: SHRI ARUN KUMAR PURWAR DATE OF ESTBLISHMENT: 1ST JULY 1955 FORM OF ORGANISATION: NATIONALISED BANK CENTRAL OFFICE: CORPORATE CENTRE APEX ADMINISTRATIVE OFFICE, MUMBAI. REGISTERD OFFICE: CENTRAL ACCOUNTS OFFICE Number of domestic branches: 9,177 Number of foreign brances: 70 SYMBOL OF SBI The new symbol of the State Bank of India is circular representing the simplest and the most symmetrical of gometrical shapes. The circular shape of the symbol suggests the continual expansion like the ring in the water, to cover the entire country. From the ancient times, the roundness was considered as the fullness of the man’s being and his growing consciousness. The small circle in the center connotes that despite the SBI’s size it is small man who hold the center of State Bank stage. OVERVIEW OF THE BANK * State Bank of India is the nation’s largest bank, accounting for about 20% of India’s deposit and loan activities. * The bank operates more than 13,500 branches and over 5,000 ATMs within India and more than 50 offices in some 30 other countries. * The bank owns an asset base of $126 billion. * While its size has slowed modernization of both its services and its products, the bank has become more computerized. * Its international banking services include shipping and export financing and merchant banking. * The Reserve Bank of India owns about 60% of State Bank of India. MISSION OF SBI * To retain the bank’s position as the premier Indian financial service group, with the world class standards and significant global business, committed. * To excellence in customer, shareholder and employee satisfaction, and to play a leading role in the expanding and diversifying financial services sector, while continuing emphasis on its development banking role. VISION OF SBI * Premier Indian financial services group with global perspective, world- class standards of efficiency and professionalism and core institutional values. * Retain its position in the country as a pioneer in development banking. * Maximize shareholder value through high sustained earning per share. * An institution with a culture of mutual care and commitment, a satisfying and exciting work environment and continuous learning opportunities. BOARD OF DIRECTORS Directors on the Bank’s Central Board as on 1st July 2006 DIRECTORS Prof. M.S. Swaminathan Shri. Ajay G. Piramal Shri. Suman Kumar Bery Dr. Ashok Junjhunwala Shri. A. C. Kalita Shri. Amar Pal Shri. Arun Singh Shri. Rajiv Pandey Shri. Piyush Goyal Shri. Ashok K Jha Smt. Shyamala Gopinath Shri. O. P. Bhatt Chairman MANAGING DIRECTOR Shri T. S. Bhattacharya PRODUCTS AND SERVICIES OF SBI 1. SERVICES 1. SBI VISHWA YATRA FOREIGN TRAVEL CARD 2. FOREIGN INWARD REMITTANCE 3. ATM SERVICES 4. INTERNET BANKING 5. LOCKER 6. GIFT CHEQUES 7. PUBLIC PROVIDENT FUND (PPF) 2. DEPOSIT SCHEMES 1. CURRENT ACCOUNT 2. BASIC BANKING 3. SAVINGS BANK ACCOUNT 4. TERM DEPOSITS 3. PERSONAL FINANCE 1. SBI SARAL PERSONAL LOAN 2. HOUSING LOAN 3. SHORT TERM HOUSING LOAN 4. EASY TRAVEL LOAN 5. GRAM NIVAS SCHEME 6. CAR LOAN 7. EDUCATION LOAN 8. SCHOLAR LOANS 9. PROPERTY LOAN 10. LOAN TO PENSIONERS 11. LOAN AGAINST SHARES DEBENTURES 12. LOAN FOR EARNEST MONEY DEPOSIT 13. FESTIVAL LOANS 14. MEDI-PLUS SCHEME 15. TEACHERS-PLUS SCHEME 16. SAINIK-PLUS SCHEME 17. TRIBAL-PLUS SCHEME 18. CREDIT KHAZANA 19. RENT PLUS CURRENT SCENARIO * State Bank of India is focusing on internal accruals through competitive and efficient operations to increase profitability in the coming years. * SBI has moved up in terms of processes and technology in working systems. There has been concerted efforts to push up commercial lending, especially credit to SMEs (small and medium enterprises), besides cashing in on real estate boom with focus on improving housing loans. * SBI was focused on deploying capital to improve agriculture sector ‘in a viable way and not as a one-time basis’. * Retail credit alone stood at Rs 50,000 crore for the year ended 31 March 2006. * SBI has teamed up with GE Capital Services to market its credit cards, being showcased as an important product in personal banking. * At present, the bank has over 2.5 million credit cards in circulation * At present, the bank has around 6,000 ATMs across the country with an average disbursement of Rs 10 crore per day. * SBI Life, a joint venture with French company, Cardiff, adopts banc assurance model to expand its business in life insurance. * Through bundling SBI Life with other products, the bank offered protection to customers. Similarly, SBI Mutual Fund through multiple schemes had received overwhelming response from investors. * To facilitate transactions of  salary in labour intensive companies and factories, the bank has introduced Payroll cards, an ATM card for employees to draw salary from banks after the same has been remitted by the employers. They don’t need to have SB accounts for availing Payroll cards. * The bank has targeted 16 per cent growth in deposits and 20 per cent growth in lending for the region in the current fiscal. * Recently, the newly opened branches have received good response from customers as efforts were taken to improve the ambience of banking experience. ORGANISATION OVERVIEW ORGANISATIONAL STRUCTURE CHAIRMAN (ARUN KUMAR PURVAR) ↓ MANAGING DIRACTOR (SHRI C. BHATTACHARYA) (SHRI K. ASHOK KINI) ↓ DIRACTORS (ED-3, NED-13) ↓ CHIEF GENERAL MANAGER ↓ GENERAL MANAGER ↓ DEPUTY GENERAL MANAGER ↓ ASSISTANT GENERAL MANAGER (MR S. MANKODI, REGIONAL BUSINESS OFFICE, SAURASTRA)↓ (MR. V. SUBRAMAIAN, MAIN BRANCH, RAJKOT) (MR. JAGDISH JOSHI, PFC, RAJKOT) ↓ CHIEF MANAGER ↓ DEPUTY MANAGER ↓ ASSISTANT MANAGER ↓ EMPLOYEES ↓ CLERKS ↓ MASSENGERS DEPARTMENTATION INFORMATION 1. MARKETING DEPARTMENT 2. FINANCE DEPARTMENT 3. SYSTEM DEPARTMENT 4. HUMAN RESOURCE DEPARTMENT MARKETING MDEPARTMENT MARKETING DEPARTMENT 1. MARKETING – AN INTRODUCTION 2. BANKING SECTOR AND THE ROLE OF MARKETING 3. MARKETING IN SBI 4. 7 PILLARS OF MARKETING 5. CUSTOMER SERVICE AT SBI MARKETING – AN INRTODUCTION Marketing is a multi-faceted subject covering the areas of production, consumption and distribution which can be viewed narrowly as activities that occur in the transfer of services to customers or broadly as all processes  by which the society meets its requirements. Marketing seeks to convert customer deeds into products and offers it to the market so as to fulfill the needs of the customers. Marketing communication is considered as a tool to communicate the benefits of the product to the customer. Marketing management is the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods and services to create exchanges that satisfy individual and organizational goals. Marketing department is one of the most important departments of any business organization. Whether its business unit, service unit, manufacturing unit, non government unit, tourism, country etc., competition has left no sector but to push itself to survive. The world has become global village and constant research and development, technology up gradation has made the market full of services and products and new ideas for customers. Scope of marketing is ever changing and everlasting. Brand management, event marketing, e-marketing, relationship marketing etc. are the new jargons in this area. MARKETING IN BANKING SECTOR â€Å"THE ROLE OF MARKETING IS TO DELIVER A HIGHER STANDARD OF LIVING† Marketing in banking sector is expressed as, â€Å"Putting People First† Banking – a word that brings the picture of money, economy cheques, drafts, savings, deposits, investments, and today.. it may bring more pictures of debit card, credit card, ATMs., Mutual funds, loans for 2 wheelers, 4 wheelers, homes, education, traveling, etc. The scope of banking activities has increased and therefore the role of Marketing in banking sector also has undergone rapid changes. Core banking, Net banking, e-banking, mobile banking, phone banking, are the new awtaars of banking today. BANKING ENVIRONMENT IN INDIA The mantra of today’s marketers is â€Å"Catch the customer and cash the customer† â€Å"Love the customer and not the product† The growth in aggregate deposits of scheduled commercial banks at 17.3% in 2003-2004 was higher than 13.4% in 2002-2003, adjusted for mergers. However, scheduled commercial banks’ credit recorded a lower rise of 14.6% during 2003- in food credit following higher off take of food grains. MARKETING IN SBI Marketing activities in SBI are centralized. Basically there are 14 circles all over the country zone wise. Namely, 1. Ahmedabad Circle 8. Hyderabad Circle 2. Banglore Circle 9. Kolkata Circle 3. Bhopal Circle10. Lucknow Circle 4. Bhubaneshwar Circle11. Mumbai Circle 5. Chandigarh Circle12. Delhi Circle 6. Chennai Circle13. Patna Circle 7. Guvahati Circle14. Kerala Circle Under each circle there is one local head office and few Zonal offices which take care of marketing activities of respective local branches of SBI. At L.H.O., there is one marketing head and good staff who plans & executes all the activities of marketing of SBI & its products for that particular region. The Central office at Mumbai decides the budget of marketing for all different circles and according to the allotted budget and requirements, heads at circle designs and develops the needed marketing strategies. So here, at SBI main branch, Rajkot, AGM of Main Branch, PFC & Regional head, carry out marketing functions under the supervision of L.H.O. Ahmedabad. THE CONSTANT MARKETING ACTIVITIES AT SBI MARKET RESEARCH DESIGNING AND REDESIGNING PRODUCTS & SERVICIES PRICING (setting interest rates) PROMOTION DISTRIBUTION AFTER SALES SERVICES etc. MARKETING MIX OF SBI PRICE The second important pillar of marketing or marketing mix of SBI is â€Å"PRICE†. It is important because other P’s are expense making whereas only this P fetches money. Banking sector is a service sector therefore in this sector there is no physical existence of product but here services are delivered and priced. It can be the interest on loan or charges collected for providing different facilities to its customers. Interest rate is the word used instead of price in banking sector. As far as deposits are concerned the public funds are used by bank and interest is paid to the account holders. As far as loans are concerned the interest is paid by the customer to the bank for using the funds of the bank. Interest rates are decided by the corporate office, MUMBAI under the supervision of RBI. In fact, decision regarding interest rates is all affected by monetary policies, capital market, availability of funds to commercial banks and economic conditions of country. PLACE Distribution or execution of products and services at any bank is mostly through its outlets or branches themselves. Yes today, ATMs are the most dynamic retail channel in terms of transformation they are bringing about in banking habits and about popularity with customers and branch staff alike. Depending on the size o market, city, town, state, country and need, the number and place of Zonal offices and branches are determined. As far as SBI is concerned, most of the branches and offices are located at the heart of the city. SBI has huge network of outlets and ATMs through out the world form where it serves its customers. STRUCTURE OF PLANING & EXECUTION PREMISES CORPORATE CENTER (MUMBAI) LHOs ZONAL OFFICE REGIONAL BUSINESS OFFICE BRANCHES Depending on the size of market, city, town, state and country need, the number and place of Zonal offices and branches are determined. As far as SBI is concerned most of the branches and offices are located at the heart of the city. IN RAJKOT THERE ARE 5 BRANCHES OF SBI: 1. RAJKOT MAIN BRANCH 2. BHAKTINAGAR BRANCH 3. JAGNATH BRANCH 4. LAKHAJIRAJ ROAD BRANCH 5. MARKETING YARD BRANCH PROMOTION GENERAL PROMOTIONAL ACTIVITIES AT SBI: At every branch of SBI they put hoardings of their different products, not only in branches but also on crowded roads of the city. They give advertisement in TELEVISION and NEWSPAPERS for their different products and special schemes if any.  SBI organized WORKSHOPS on securities market awareness campaign (SMAC) at eight centers and educated about 1675 investors in these workshops. They even give advertisement in national level MAGAZINES. PRODUCTWISE PROMOTIONAL ACTIVITIES 1. EDUCATION LOAN : For advertising at national level SBI put HOARDING and took help of TELEVISION. At local level they give LEAFLET to all the customers that visit the personal finance cell. Recently they have also started giving SEMINARS and PRESENTATIONS in colleges and coaching classes, where potential customers are found. 2. HOUSING LOAN : To increase the sales and for creating awareness about housing loan, SBI conducted a property fair. For that they took help of print media by giving advertisement in local newspapers and by distributing leaflets. 3. AUTO LOAN : As far as marketing of Auto Loan is concerned bank was in general impression that there was no need of doing. But as the time passed SBI started realizing that there rate are little bit higher in market. They decreased their rate & started doing marketing by giving advertising in the in local newspaper. They are doing promotion jointly with the dealers and also keeping stall at fair or other places. FINANCE DEPARTMENT FINANCIAL HIGHLIGHTS FOR THE YEAR| 2005- 06| 2004-05| % change| Total Income (Rs. Crore)| 43,184| 39,548| 9.19| Total Expenditure (Rs. Crore)| 38,777| 35,243| 10.03| Net Profit (Rs. Crore)| 4,407| 4,305| 2.37| Earning Per Share (Rs.)| 83.73| 81.79| 2.37| Return on Average Assets (%)| 0.89| 0.99| (-) 10.10| Return on Equity (%)| 15.47| 18.10| (-) 14.53| Profit Per Employee (Rs. Thousands)| 216.76| 207.50| 4.46| AT THE END OF| March 2006| March 2005| (%) change| Paid up Capital andReserves & Surplus| 27,644| 24,072| 14.84| Deposites (Rs. Crore)| 3,80,046| 3,67,048| 3.54| Advances (Rs. Crore)| 2,61,642| 2,02,374| 29.29| BALANCE SHEET OF THE STATE BANK OF INDIA AS ON 31ST MARCH 2006 (Rs. in billion)| MARCH 2005| MARCH 2006| CAPITAL & LIABILITIES| | | Capital| 5.26| 5.26| Reserves & Surplus| 320.26| 366.80| Minority Interest| 13.04| 14.30| Deposits| 5061.05| 5440.24| Borrowings| 229.30| 369.75| Other Liabilities & Provisions| 656.87| 771.96| Total| 6285.78| 6968.32| ASSETS| | | Cash & balances with Reserve Bank of India | 256.16| 311.29| Balances with banks and money at call & short notice | 253.41| 262.08| Investments| 2619.62| 2279.31| Advances| 2869.87| 3743.17| Fixed Assets| 35.74| 39.58| Other Assets| 250.98| 332.92| Total| 6285.78| 6968.32| Contingent Liabilities| 2017.46| 2930.77| Bills for Collection | 316.90| 247.81| STATE BANK OF INDIA MARKET RELATED RATIOS MARKET RELATED RATIOS| MAR 03| MAR 04| MAR 05| MAR 06| Market Price (Rs) (as on last day of the year/quarter)| 270 | 606| 657 | 968 | Price to Book Ratio (%)| 0.83| 1.58| 1.44| 1.79| Market Capitalization (Rs in Billion)| 142.05| 318.78| 345.75| 509.48| Earning Per Share ( Rs)| 59.00| 69.94| 81.79| 83.73| P/E Ratio (%) | 4.58| 8.66| 8.03| 10.40| Analysis of Performance financial * Level of domestic investments remained stable during the half-year of FY 2005-2006. * Investment Fluctuation Reserve amounted to 5.30% of eligible Investments. * During the half-year the Bank divested its stake in (Credit Information Bureau of India Ltd. (CIBIL) from 40% to 10% and booked a profit of Rs.7.50 crores as a result of this disinvestment. * During the period, forex business on account of customers registered a growth of 28.80% on Year-on-Year basis. * NII of the Bank went up by 24.11% from Rs.6,333.89 crore in H1 of 2004-05 to Rs.7,861.19 crore in H1 of 2005-06. * Staff costs registered a growth of 9.11% due to wage revision. Other Operating Expenses of the Bank showed a growth of 10.41% in in H1 of 2005-06 as compared to H1 of 2004-05 * Total provisions made for this half year were higher at Rs.2,984.21 crore as compared to Rs.2,536.02 crore made in H1 of 2004-05. Major provisions are as under: * Provision for NPAs at Rs.246.74 crore for the current half year (as agains t Rs.508.45 crore during H1 of 2004-05). * Higher Provision for depreciation on investment Rs.2,397.07 crore (as against Rs.344.03 crore in H1 of 2004-05). * Provision for tax at Rs.400.09 crore (including deferred tax debit) as compared to Rs.1,449.97 crore in H1 of 2004-05. Provision for tax is lower mainly due to higher provision for depreciation on Investment. * The provision & contingencies for the Current Quarter (Q2 only) stood at Rs.767.56 crores, as against Rs.1,523.04 crores in the corresponding period of the previous year. SYSTEM DEPARTMENT Information Technology ATM Project * The Bank’s ATM network includes 5479 ATMs in India, which is the largest ATM network in the country. The Bank continues to expand this network rapidly. Customers can transact free of cost at the ATMs of the State Bank Group. * The agreement with VISA and Master Card International for acquiring ATM transactions has resulted in another revenue generation stream. Core Banking Solution (CBS) * The Bank is moving towards a centralized database and a Core Banking Solution, with capability for on-line, real-time transaction processing. The Bank has brought 2165 branches at 437 centers under Core Banking Solution in all Circles, covering 38% business. * Implementation of CBS would substantially enhance the Bank’s capability in introduction of new and innovative products at very short intervals across branches and other value-added services to customers on a 24X7 basis, tone up internal efficiency through straight-through transaction processing capabilities on a centralized database and improve operational effectiveness in the areas, such as, integration of multiple delivery channels, single window for meeting all needs of a customer, better MIS and improved security.This will take the Bank to a superior technology platform leading to near-zero branch level system administration, centralized generation of reports and zero-effort reconciliation of inter-branch entries a s more and more branches shift to core banking platform. * Core banking would integrate the trade finance, Treasury and ALM applications enabling efficient funds management and risk management capabilities. Value Added Services * College/Hostel Fee Payment† through ATMs – Covered more than 67 Institutions sunder this scheme. * Topping up of Mobile phones of Idea, Orange and Airtel transactions. * Opening of Internet Banking accounts through ATMs for cardholders. * ATM is increasingly used as cash point for SBI cards. * Issue of monthly/quarterly season tickets for suburban trains of Central Railway at CST Mumbai. * Cash as well as Cheque Deposit on ATM – Facility has been made Operational on a pilot basis. * Temple trust Donation facility now available for Vaishnodevi, Shri Sai Sansthan, Shirdi and Gurudwara Sahib, Nanded.Devotees can now offer their donations to these Temples through ATM. * Online collection of Application fees for GATE & JMET 2006. * MTNL, Mumbai Bill payment through ATM. PERSONAL BANKING FINANCE CELL : To give focused attention to retail loans at branches, cells have been set up at 182 branches with many more to come. BUSINESS PROCESS RE-ENGINEERING (BPR) : The bank has undertaken BPR exercise and has engaged an international consultant as Advisor for the project. The objective of BPR initiative is to strengthen the bank’s ability to acquire new customers, build lasting relationship with existing customers and increase customer satisfaction through world-class service quality. The BPR team is simplifying and redesigning processes to leverage the core banking solution platform. Strategies are being evolved for migrating transactions to full set of alternate channels namely, ATMs, Internet and Call Centers. The objective is to transform branches into sales and service focused outfits with all back-offices, non-customer facing transactions being moved out of branches to central processing cells. SINGLE WINDOW SYSTEM : To improve customer service and to free the staff for marketing, single window delivery system has been introduced at 7446 branches. HUMAN RESOURCE DEPARTMENT HUMAN RESOURCE DEPARTMENT 1. Introduction 2. Human Resource Management at SBI 3. Recruitment 4. selection 5. Promotion 6. Training 7. IMPORTANCE OF HUMAN RESOURCE MANAGEMENT It has become the necessity for the organizations to keep HR Department because EMPLOYEES are the valuable asset of any organization. Each and every organization is concerned with personnel functions and that is the reason for keeping a separate Human Resource Department. The personnel manager has the ultimate responsibility for all personnel and labor polices. This department helps the management in securing, utilizing and developing appropriate manpower to achieve the organizational objectives. For this purpose, it performs several functions like recruitment, selection, compensation, promotion, transfer, training etc. It also relates to the maintenance of industrial peace and harmony, Industrial Relations, labor welfare activities, etc. HUMAN RESOURCE MANAGEMENT AT SBI The bank proposes to automate its HR processes with business objectives. Thus the bank has decided to implement an HRM solution which would handle all aspects of HRM, including payment of wages and salaries, CTC, performance management, training management, fixed assets etc. STRATEGIC LEADERSHIP PROGRAMMES Such programmes for officers in Senior Management grade, and Strategic HR initiatives were launched, and in addition, Revamping of the Training System It was undertaken to meet future needs of the Bank which is under implementation. INDUSTRIAL RELATIONS: Industrial Relations includes maintaining the relations with the employees and colleague to maintain the industrial harmony and peace. In order to increase the responsibilities of Senior or Special Assistants, their passing powers have been enhanced and duties enlarged. RECRUITMENT AT SBI As SBI is the government oranisation here for higher level of designation or post SBI prefers to follow the internal source of recruitment that is Promotion, Transfers, and demotion within the organization. As far as other clerical job is concerned there is no recruitment going on for the post of officers and middle level jobs. The External source of recruitment is used that is Advertisement in newspapers, magazines and web sites. Here, major decisions regarding recruitment are taken by SBI Central Recruitment Board, Bombay. SELECTION AT SBI RECEIPT OF APPLICATION SCRUTINISING APPLICATIONS RECEIVED INVITING RIGHT CANDIDATES FOR INTERVIEW DIFFERENT TESTS FOR SELECTION SELECTION OF THE RIGHT CANDIDATE PROMOTIONS The usual policy for promotion is to promote the person on the basis of seniority or merit. Length of service, education, training course completed, previous work history etc. are factors, which are given weitht while deciding on a operativeness, merit, honesty, many informal influences are powerful determinants of a promotional policy. PROMOTIONS AT SBI There are three types of promotions at SBI : * Fast Track Promotion * Normal Channel Promotion * Seniority Channel Promotion FAST TRACK PROMOTION It is applicable to the employees who have completed 2 years of job. Such employees have to undergo * A written test and * Then group discussion and * Personal interviews respectively. More over, every employee should have secured 90 % and more marks and grade A in confidential performance appraisal report. NORMAL CHANNEL PROMOTION In this channel of promotion employees who have completed four or five years of their job are eligible and they have to udergo written test and group discussion and personal interview. Depending on personal records, performance appraisal, requirement of staff, grades and percentage in test, employees and promoted. SENIORITY CHANNEL PROMOTION It is basedon as the name suggests seniority level of an employee The promotion is given to them. As this type of promotion is only given to senior employees for the higher level of posts and designations, at times they have to also go for written test and at times they have to directly go for oral exams and interviews. Four scale of promotion are there. In this type of promotion, employees who have done 12 years of job are eligible for scale 1 and scale 2 promotion while employees who have completed 14 year of job and carries minimum 50% marks are eligible for scale 3 and scale 4 promotion, Training Bank’s Training Philosophy â€Å"Training in State Bank is a proactive, planned and continuous process as an integral part of organisational development. It seeks to impart knowledge, improve skills and reorient attitudes for individual growth and organisational effectiveness†. State Bank of India†s experience in training spans more than four decades and is based on an in-depth understanding of the business and banking environment, domestic as well as international. TRAINING SYSTEM GOALS * Training * Feedback to corporate office to assist in policy formulation, product development * To act as a think-tank * An internal consultant * Organisational development interventions * To conduct customised on-site programmes at our branches * Interventions at branch level for organisational development * Research & Development TRAINING METHODOLOGY * Knowledge * Lectures * Exercises * Questionnaires * Quiz * Group work * Interface/panel discussions * Skills * Case studies * Exercises * Group work * Attitudes * Small group Work * Role play * Exercises * Interface/panel discussions * Customer interaction * Training media: Audio-visual teaching aids and computer aided learning MARKET RESEARCH -IN HOME LOAN DEPARTMENT VARIOUS STAGES IN RESEARCH Stage-1: PROBLEM IDENTIFIED At the very first stage in research the researcher has to clearly identify and define the problem. A well defined problem helps the researcher in the research. As it said that â€Å"A PROBLEM WELL DEFINED IS HALF SOLVED.† My research problem is â€Å"What are the experiences & difficulties faced by customers in getting Housing loan from SBI?† Stage-2: IDENTIFICATION OF RESEARCH OBJECTIVE Identification of Research objective is very essential in any research because if the researcher fails to identify the research objective he may fail in his research and the researcher can not achieve ultimate results. Research objectives are the end results.It directs and provides the base for the research plan. The objectives of this research are: 1. Primary Objective : To identify the difficulties faced by the customers in getting Housing loan from SBI and to find the gape. 2. Secondary Objective : * To identify the expectations of the loan holders. * Based on the opinions and experiences of the customers, to give suggestions to remove this gape. Stage-3: RESEARCH PLAN For gathering the needed information the researcher needs to draw out the most efficient research plan based on well defined research objective. Designing of research plan includes the following: 1. Data source 2. Research Approaches 3. Research Instruments 4. Research Methods [1]Data Source: In market research data can be of two types: Primary data: In primary data the information is obtained from the original source by researcher. Here, information needed is â€Å"the perception of the loan holders from SBI regarding the processes involved in housing loans†, which is only possible through personal meets with them so it is primary data source. Secondary data: The data, which is already collected and used, previously, is secondary data. For meeting the loan holders I got the personal information like name, address, telephone number etc. from their accounts so that is secondary data. [2]Research Approaches: Primary data can be collected in four ways: Focus groups Surveys Observation Experiments Observational research and survey research are two approaches, which have been used to meet the objectives of research. Observational research has been carried out simultaneously with survey research. [3]Instruments Used in Research : Researchers have a choice of two main research instruments in collecting primary data. * Questionnaires and * Mechanical Devices For surveying the housing loan holders of SBI, the research instrument used is questionnaires for each of them individually. [4]Survey Methods: There are two methods of survey: * Survey of population * Survey of samples selected from the whole To carry out the research, the method adopted here is the survey of the samples. First step to Sample Survey is designing the Sample Plan. Sampling Plan basically deals with the following: * Sample Size * Sampling Method Sampling Plan * Sample size-100 * Sampling method -Simple Random sampling * Instrument used For survey -Questionnaire & Personal Interviews QUESTIONNAIRE Instruction: a) The purpose is to make survey only. b) Information provided will be kept confidential NAME: _________________________________________ CONTACT NO.: _________________________________________ OCCUPATION:ââ€" ¡ Business ââ€" ¡ Profession ââ€" ¡ Service MONTHLY INCOME:ââ€" ¡ 8000 to 15000ââ€" ¡ Above 25000 ââ€" ¡ 15000 to 25000 * Had you visited other banks before taking loan from SBI? ââ€" ¡ Yesââ€" ¡ No * Reason for selecting SBI : ââ€" ¡ Nationalized bank ââ€" ¡ Lower interest rate ââ€" ¡ Good facilities ââ€" ¡ Lower cost ââ€" ¡ Speedy sanction * How you received the related information? ââ€" ¡ In a single piece ââ€" ¡ In bit of pieces * What was the gape between date of application and sanction of loan? ââ€" ¡ 1 to 5daysââ€" ¡ 5 to 10 days ââ€" ¡ 10 to 15daysââ€" ¡ 15 to 20 days ââ€" ¡ More than 20 days * In your opinion, comparatively sanction process is: ââ€" ¡ Speedyââ€" ¡ Moderate ââ€" ¡ Low * Within how many days loan amount was disbursed? ââ€" ¡ 1 to 2ââ€" ¡ 11 to 15 ââ€" ¡ 3 to 5ââ€" ¡ 16 to 20 ââ€" ¡ 6 to10ââ€" ¡ More than 20 * Did you face any difficulty in receiving disbursement? ââ€" ¡ Yesââ€" ¡ No * In comparison with other banks the interest rates of SBI are: ââ€" ¡ Higherââ€" ¡ Lower ââ€" ¡ Equal to other banks * Your suggestion: _______________________________________________________________ ____________________________________________________________________________________________________________________________________ THE RESULTS OF THE SURVEY DEPENDING ON THE VIEWS OF THE HOME LOAN HOLDERS OF SBI BASED ON THE QUESTIONNAIRE PREPARED. OCCUPATION OF DIFFERENT CUSTOMERS The above indicated results shows that more of the home loan holders are Businessmen. There is not much variation between service and profession class as the number of both the class of the customers are nearly similler. CLASSIFICATION OF THE CUSTOMERS ON THE BASES OF THEIR INCOME LEVEL BY DIVIDING THEM INTO SPECIFIC INCOME CLASS The above graph shows that there is not much deviation among the different classes. More of the home loan holders are having the monthly income between 15000 to 25000. Those having monthly income more than 25000 are lesser. But looking to the overall scenario there is equal distribution among all the  three income class. NUMBER OF CUSTOMERS WHO HAD VISITED OTHER BANKS BEFORE TAKING LOAN FROM SBI The graph shows that more of the loan holders had inquired, directly or through other sources like friends or relatives, other banks before taking loan from SBI. THIS SHOWS HOW THEY RECEIVED BASIC INFORMATION To the response of this question, more of the customers replied that they faced a little difficulty in receiving different information regarding basic information or the information about documentation. REASONS GIVEN BY CUSTOMERS FOR SELECTING SBI The above graph looks very unevenly distributed but it is due to the reason that the respondents gave more than one answer to this question. Some told that more than one reason are there for selecting SBI. One of the reasons not mentioned through graph is â€Å"TRUSTWORTHYNESS† stated by some of the respondents. GRAPH SHOWING THE TIME DURATION BETWEEN APPLICATION GIVEN BY CUSTOMERS AND LOAN SANCTIONED BY THE BANK The above result is full of variations. During the survey, It was found that some of the first 22% customers got the loan sanctioned even within one day. On the contradictory part, some of 11% customers did not get the loan sanctioned even after 40 days of application. This was also due to the delay in submission of required documents by customer. IF THE SANCTION OF LOAN WAS SPEEDY FROM THE VIEWPOINT OF CUSTOMERS TIME TAKEN BY THE BANK TO DISBURSE THE LOAN AMOUNT TO THE CUSTOMERS AFTER SANCTIONING Gape between sanction and disbursement is generally found to be 2 to 8 days after sanction of the loan. Some of the customer faced difficulty in receiving the disbursement of the loan. Few got the payment after a long wait of approximately a month. CUSTOMERS WHO FACED DIFFICULTY IN RECEIVING THE DISBURSEMENT OF THEIR LOAN AMOUNT INTEREST RATES IN VIEW OF THE CUSTOMERS OF HOMELOAN DEPARTMENT RESEARCH FINDINGS 1. Liberalization in the loans is needed. 2. It was found that most of the customers who got the loans sanctioned fast, received the disbursement faster and those who got the loan sanctioned late, got the payment late than the average time. Of course, this can be due to unclarity on the part of customer. 3. Customers want that they should be able to get all the information from one person only so that they need not to run here and there. 4. Core banking should be fully helpful to the customers. In spite of core banking customers are still facing difficulty regarding flexibility for payment of installment. 5. Lower documentation should be there for the loans. As per customers view only really needed documents should be asked for. 6. Customers who got delayed sanction or delayed disbursement were dissatisfied and suggested to faster the operations of the bank. 7. Most of the customers expressed view that they prefer SBI more for the home loans as it is very good, as compared to the other private banks also, as far as the home loan’s aspect is considered 8. Dissatisfied customers told that the operations involved in sanction and disbursement needs to be made faster like that of private banks. 9. Fast response to the various inquiries of the customers is needed. Some customers as shown in the results complained that they got the information from more than one person. 10. The infrastructure facilities like good interior and air-conditioned branches should be there. 11. Customers expect to be treated with politeness and respect. 12. Customer care should be given more importance. 13. More attracting facilities are needed. 14. Customers should be given full knowledge about the services inquired. 15. More connectivity with other banks. 16. Better front desk services are yet needed, customers are not yet fully satisfied with it. 17. For all the new coming schemes awareness should be created among people. 18. For entertainment of the waiting customers small T.V., Newspapers, Magazines etc should be there. SWOT ANALYSIS STRENGTHS * Nationalized Bank * Safety and security of money * Highest number of ATMs * Years of experience – Century * Large Network * Government Support * Transparency in charges. * Experienced employees WEAKNESSES * Rigid work culture * Lake of young employees * Excessive Documentation * Bureaucracy * All branches and Head offices are not having fully modern infrastructure. OPPORTUNITIES * Constant fear in the minds of customers towards Private Banks. * Ever expanding rural, urban, and international market. THREATES * Private Banks provides more facilities at low charges. * Shifting customer preference towards private banks. * Dynamic employees and greater technological product of private banks. * Customer satisfaction is high in private banks. SUGGESTIONS 1. PEOPLE : * Good suggestions coming from employees side should be appreciated and implemented. * Motivational package for excellent work at the bank should be offered. * Employee integrity and sincerity should be rewarded. * Make duty a desire of employees through Satisfying sociological, financial, status need of employees. * Work culture of employees should be like that of private banks employees. * Young and enthusiastic employees should be recruited for customer care services. All nationalized bank can join hands in this regard and can even seek approval from RBI. * System of hire and fire should be there for this new young employees up to particular age limit. 2. PROMOTION : * To increase the young customers step-ins, SBI can install in house cyber cafes to attract the young customers in premises of SBI. * New schemes and constant recorded announcement of the products in the bank premises itself can attract the attention of customers visiting the bank at least during peak hours. * SBI is flooded by new generation products but they need intensive marketing especially for products like demat A/c, insurance, mutual fund and e-banking. 3. PRODUCT : * Mobile banking, bill payment services, online tax payments, NRI tax advisory, Investment solutions should be given importance. * SBI should have tie up with big industries, schools, NGOs, hospitals, commercial complex, colleges etc for opening the salary A/C of their employees. * Too much documentation and complex procedure should be reduced to greater extent. For example, if a customer is having A/C with any nationalized bank then a simple check can be used for cross checking of their identity. * Women’s A/C : At SBI study of profiles show that lesser number of women prefers SBI, while the fact is number of working women in Rajkot is improving day by day.  To capture this section of society, saving A/c offering with different schemes for women can be planed out. 4. PHYSICAL ENVIRONMENT : * Each and every counter should be named properly above the desk through hanging sign boards and name boards to minimize customer quarries. * Renovation is the need of SBI branches and good interior with pleasing environment is the demand of today’s competitive edge. * Cabin system should be destroyed and customer-employee interaction should be without any glass partition between them. This reduces the status gap and offers warm helping hands to customers’ problem solution. * Departmentation in the banks should be such that customers don’t need to ask anybody to search for required counter. * Chart showing the designation and department of concerned persons should be there inside the bank.

Fourteen Amendment

The fourteenth amendment provides a definition of a citizen of The United States. The fourteenth amendment was adopted on July 9, 1868 shortly after the Union victory in the American Civil War. It was adopted as one of the Reconstruction Amendments. It has many different clauses. The fourteenth amendment was adopted as one of the longest amendments to the Constitution with a total of five different parts. The Citizenship clause, Due Process Clause, and the Equal Protection Clause are some of the clauses. The Citizenship clause is the first section in the fourteenth amendment.The Due Process Clause prohibits state and local governments from depriving people of life, liberty, or property without certain steps being taken to ensure fairness. This clause has been used to make most of the Bill of Rights applicable to the states, as well as to recognize substantive and procedural rights. The Equal Protection Clause requires each state to provide equal protection under the law to all people within its jurisdiction. The fourteenth amendment states that all people born or naturalized in the United States, and subject to the jurisdiction thereof, are citizens of the United States and of the state wherein they reside.The fourteenth amendment provides that all state will provide equal protection to everyone within their jurisdiction. In addition, the fourteenth amendment gave people of different minorities a whole new sense of hope and inspired them in many different ways. Congress passed the fourteenth amendment not knowing how it would affect people of different minorities. In 1868, when the amendment was passed, people of different minorities were treated with disrespect and incivility from the white culture.The Fourteenth Amendment of the United States Constitution was passed by both houses of congress. The stated purpose of the fourteenth amendment was to grant citizenship and to protect and define the civil rights of freed slaves. The Amendment was designed to prohib it state governments from curtailing the rights of former slaves after the Civil War; however it has been used to grant all of the personal liberties and rights conveyed in the Bill of Rights. Moreover, section one defines citizenship and protects a person civil and political rights from being denied by any state.Section one was formed in response to the â€Å"Black Code† that southern starts had passed in the beginning of the thirteenth amendment, which removed slavery from the United States. The Citizenship Clause can also be known as the Naturalization Clause. The Citizenship Clause refers the first sentence of section one in the fourteenth amendment. The clause showed how congress decided to reverse it so that African Americans could then vote, become citizens of the United States, and also enjoy any of the other privileges that citizens got.Although, the fourteenth amendment does not provide any procedures from removing someone privileges as being a citizen of The United States. The citizenship clause is what overruled the Dred Scott v. Sandford ruling stating that blacks could not be citizens. Loss of citizenship can happen when there is fraud in the naturalization process. Also, decades after the adoption of the fourteenth amendment, the Supreme Court got rid of laws saying that blacks could not be in juries. The Supreme Court found the laws to be a violation of the Equal Protection Clause.Its Equal Protection Clause requires each state to provide equal protection under the law to all people within its jurisdiction. The Due Process Clause prohibits state and local governments from depriving people of life, liberty, or property without certain steps being taken to ensure fairness. The Due Process Clause has been used to make most of the Bill of Rights applicable to the states. Furthermore, the first section of the amendment includes four main parts. First, anyone born in American is guaranteed full American citizenship.Second, no state can take aw ay any of its residents of the full privileges of American citizenship. Third, all citizens are guaranteed â€Å"due process of law,† which means that states cannot pass unfair laws. Fourth, all citizens are guaranteed equal protection of the laws, which means that states cannot discriminate against any citizens. The second section says, â€Å"Representatives shall be apportioned among the several States according to their respective numbers, counting the whole number of persons in each State, excluding Indians not taxed.But when the right to vote at any election for the choice of electors for President and Vice President of the United States, Representatives in Congress, the Executive and Judicial officers of a State, or the members of the Legislature thereof, is denied to any of the male inhabitants of such State, being twenty-one years of age, and citizens of the United States, or in any way abridged, except for participation in rebellion, or other crime, the basis of rep resentation therein shall be reduced in the proportion which the umber of such male citizens shall bear to the whole number of male citizens twenty-one years of age in such State. † The second section of the Fourteenth Amendment repealed the three-fifths clause (Article I, Section 2, Clause 3) of the original Constitution. This section also guaranteed that all male citizens over age 21, no matter their race, had a right to vote.In the third section of the Fourteenth Amendment made it impossible for the president to allow the former leaders of the Confederacy to regain power within the United States government after regaining full citizenship rights. The fourth section banned any form of payment to former slaveholders for the loss of their slaves. The fifth section states that congress will have the power to enforce all the provisions of the article.

Federalism A Research Draft - 639 Words

Federalism Research Draft It is correct that the geographical mixtures might not always be in the confines of the boundary lines of the constituent units. In a lot of countries, and for the most part in the United States, the function of the federal system has shown diversities of opinion or custom that is more nearly linked with districts or groups of states rather than with the separate states themselves. This is enthusiastically understood. Federalism encompasses not only a diversity of opinion on one issue but a huge series of diversities on a variety of issues. It can only just be expected that state boundary lines will be sufficient to indicate areas in which attitudes differ on all potential questions. But regionalism in this logic is a suitable manifestation of the federal principle. It obeys the rules to the criterion suggested above, specifically, that the assortments in the society are collected territorially. It should be noted; furthermore, that regionalism in the political affairs of a federal c ountry is made likely only by the federal allotment of functions to the states. The information that more than a few states have comparable opinions on a particular issue and therefore unite on that issue does not take away from the importance of the states as the basic structure of the federal system (Krane, 2002). Alternatively, federalism becomes nothing if it is used to hold close diversities that are not territorially clustered. It may be argued that the federalShow MoreRelatedU.S. Government Essay1155 Words   |  5 Pagesshow. Once they got passed all the conflicts and arguments over the final goals the final draft of the constitution was written in less than 100 days. 2. The U.S. government is a federal system of government. Explain what that means and how it differs from other forms of governance. Make sure to include information about how federalism impacts state governments. 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The Personality Characteristic That I Am - 1553 Words

Anshika Maheshwari Professor Mary Brabeck Personality Theory Essay December 8, 2015 The personality characteristic that I am going to be writing about in this essay is anxiety. Although I find myself being anxious sometimes too, I think it is more prominent in my mother. She gets nervous and worried for me very often, and moving from California to New York for college has not helped her anxiety. I want to clarify that this is definitely not clinical anxiety or anything serious, but rather her being worried for me and having her maternal instincts come out. For example, when I leave my dorm, my mom always wants me to text her where I am going, who I am with, how long I will be out, and when I will be back in my dorm. She even makes sure†¦show more content†¦Both my mother’s parents are also extremely careful and cautious people. They both are always looking out for everyone around them and my grandfather especially, worries a lot about the smallest of things, just as my mother does. Growing up in India, my mother had to be careful and aware of her surroundings all the time, and I believe that the fact that I do not have to be as careful all the time worries her. She thinks that I might not be as astute in noticing the people or things around me all the time, so she takes it into her own hands to warn me, remind me, and make sure I update her about my whereabouts. In this essay, I will use the research and work of two theorists to look into the possibilities of why it is present in my mother’s personality. I will address Albert Bandura’s research about social modeling in human behavior and then Carl Jung’s belief that the unconscious mind contains memories and ideas that come from one’s ancestors. Albert Bandura is a well-known theorist, famous for his many additions to the field of psychology. He is most widely known for his â€Å"Bobo Doll Experiment† which he conducted in order to test his social learning theory. The social learning theory said that the learning of a behavior can happen solely by observation. Additionally, by having the subject monitor and observe another subject being given rewards and punishments for certain behaviors, habits that can help

Persuasive Essay Smoking - 911 Words

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Essay on Benchmarking and Lean Six Sigma

Question: Write an essay on "Benchmarking and Lean Six Sigma". Answer: Benchmarking overhauls execution by seeing and applying best-showed practices to operations and courses of action (Benchmarking, 2007). Executives consider the performance of their things or techniques remotely with those of contenders and finest of affiliations and exclusive with different relationship inside their associations that perform close exercises. The target of Benchmarking is to discover a sample of finest execution and finished detachment the methodology and receipts a shot at driving that performance. Lean Six Sigma is additional commercial alteration hypothesis, construction both Lean and Six Sigma slants (Garza-Reyes, 2015). The purposes of Lean are to arrange of surplus from procedures and enlargement process speed by directed on what trades ponder the worth then employed again since that. Six Sigma is operated to declining development federation and type route renovations in light of the purchaser implication of cost, by gauging course performance and way modification impacts. Just when appreciative they divulge a corporate variation progression that can be applied for the categorization and linking of corporate tactics. Fundamentally, connections that have come to be the Lean Six Sigma arrangement have been understood to be intelligent to go on things and links in a economically clever way, with irrelevant excess (Garza-Reyes, 2015). In the occupational orb, relationships use benchmarking as a public of sign too. In any case, pretty than having provable benchmarks scratched in pebble, they apply orientation data as a tactic to management to head up to themselves to others in the commercial. Benchmarking is the placed into a dull of a commercial unravelling key estimates of their processes with additional similar relationships. We can in comparable method reflect a benchmark explanation as a console on an auto. It is a method the company can easily and rapidly resolve the flourishing of the business. Most of them like a dashboard, where you can attest the rate, air level, and heat, a benchmark affirmation can take a gander at things like restitution, Diverse Categories of Benchmarking SWOT This is a sort of benchmarking explanation where associations total data by watching at potentials, deficiencies, chances, and fears to see their surrounds (The 2007-2012 Domain Perspective for A broad assortment of Improvement Stamping Dyes with Rack Things and Roadway Office, 2006). Greatest performs This is a benchmark arrangement where associations choice to stare at a connotation or relations that they were painful to take afterward. By option coalitions that are on the upper superiority of the commercial, they can advert finest performs that appearance their assembly mounting. Communitarian benchmarking The benchmarking is a share of an association. Varied occupational meanders have household they container seam. These characteristic associations deliberate most people to deal material for the Overtone. The connotation can be available then give benchmarking the greatest repetition scope for the setting out. Patrician benchmarking The orientation delineation where the attachments gaze at changed relationship in a general sense the same as themselves. This certificates communication to check they are remaining steady with comparative relations (Cappelli et al., 2011). Benchmarking Procedure Persuasion benchmark middles the Connotation picks the details of the examination amble. (e.g., which associations will they joint the training, and what categories of guesstimates they determination look at) (Copp, Spanjers and Vanrolleghem, 2002). Engineering and Investigation amidst coordinating and research organized period the alliance lays the principal with the lot reserved into version to put into practice the try, e.g., do reviews, pursue down joint exertion from different affiliations, and find databases legitimately open. Gathering data amidst this stage, the information is obtained through the attitude chosen in the forming and exploration step (Copp, Spanjers, and Vanrolleghem, 2002). The Grade Six Sigma considerations were at first departed forward in a manuscript named as Slope Six Sigma (Arthur, 2011). Slant Six Sigma gusts spread portions of Slope's excess exchange, and thus the Six Sigma attention on sinking defects, in an overtone of the severe to value goods strategy. Benchmarking was originated by Xerox Enterprise in the late 1970s, as a section of the rejoinder to worldwide fight in the business center, and arose from building sense of challengers' things. Its expansion was then engorged to consolidate business organizations and systems. Xerox now benchmarks just about 240 execution segments regardless of the way that, when they on track benchmarking a significant extended period of time back, amazingly less components were benchmarked (Deng, 2015). Benchmarking of business methodology is by and large completed with top performing associations in other industry parts. Benchmarking is a process by which the connection motivations on bring up to date its change by the practice of the preeminent type of preparation open commencing at this instant. Preeminent relates are the bright after paramount piece (Bils, Chang and Kim, 2012). Attachments ponder Grade A observations have the utmost mind blowing open gateway for getting a basic, operational, and cash related purpose behind inclination. The key strategy of benchmarking seeing, focusing on, taken apart, and adjusting unsurpassed observations and conception of the marks. Too constantly contract the top amount repute on or after the benchmarking procedure, eldest connection could novelty the prerequisite aimed at a crucial humanity variation. The move which unleashes seat checking's most extraordinary ability to make extensive data and inspiration driving interest. The benchmarking strategy solidifies taking a gander at one's solid accomplishment scheduled a judgment of assessable strictures of significant monstrousness counter to that of organizations' acknowledged not polished best execution on persons batons (Lundgreen et al., 2013). The progression of standards is an iterative and remaining with the stratagem that is at menace to fascinate subscription evidence to countless attachments functioning with them en route for a amusing metrology. Benchmarking ought to be beheld as an appliance for perfection privileged an all the more wide level of customer finished revolution happenings and ought to be motivated by consumer and inward suggestion requests. Benchmarking is the assembly of actuality temptingly self-effacing to see that big name else is better at roughly and plenty arranged to diagnose how to direct and even outdo at it. Purposes of the Benchmarking Scheme to affront in a marketable procedure Benchmarking take account of all-inclusive statistics on or after one connection to prolifically accomplish it to added congregation. The destined is to convey up-to-date the methods performed at the recipient association by applying all about made work plan and work done by persons, hardware and data outlines (Rahimnia and Kargozar, 2016). It is a fundamental structure, and its capacities are remembered unusual work shapes furthermore consolidates finding the supposition behind headway. It is a sort of relative examination. It is basic to set up some unmistakable ground as the purpose behind testing. Commonly, one remembers one or special obliging zones for consideration and picks one or more estimations as a quantitative establishment for assessment. These are then separated, and concurred benchmarks were happening in light of documented wellsprings of best practice. Request of six sigma in commercial procedure By refining Consumer Faithfulness Any suggestion wants to retain hold of its patrons. Definitely, this is an important constituent in picking the attainment of a secure. In any case, deceptively, client commitment and maintenance fair ever originate as a result of raised actions of customer ecstasy (Shaft and John, 2011). Time Association By means of a Six Sigma style at the commercial can operate to regulator their period accomplished, safeguarding in an irrefutably a confidential and out shaped commercial and more creative go-betweens. The staff is enquired for that set rapid terminuses and a petite time future verification of the numbers middling of Six Sigma to those considerations (Time Organization Tips, 2015). This is completed to look on at 3 type of areas; education, enactment, and self-actualization. It can be considered in an enterprise in, an skilful of Six Sigma may request themselves; how as regularly as could rationally be probable do pauses make them miss since my vocation and how diverse of these disruptions necessitate my threatening? Diminished Procedure term Most actions firms get on conclusion up wide a long way from their brilliant time regulator often later there are vagaries in endeavor border, or there is later fashionable society tactic (Harsh wheels confirm reduced hurtful time, 2004). Laborer Motivation Every money-making organization, needs its HR to entertainment in the accurate method - but for managers to do consequently, there necessity be passable liveliness (Bar and John, 2011). Without a doubt, affiliations why ought to enthusiastic interface totally with staff have on various events set up 20 40 for every penny increases in yield. Sharing Six Sigma necessary intuition instruments and methodologies will take into consideration agent improvement and produce an air and structures for specialist inspiration. Key Organizing Six Sigma can take a concentration an important portion in any structured vision. When the occupational has secondhand a narrowed a assignment announcement and ended a SWOT scrutiny, then Six Sigma can benefit you attention on sectors for movement (Bullington, 2009). Stock system Organization One of the believable conducts to deal through decrease the danger of faintness is to custom Six Sigma to pressure down selected providers relatives has, along these outlines, in this way, diminutions the peril of alterations (One of a kind Subject Exchange on Resources and Stock system Organization, 2013). Case Study The ensuing sound examination gives an occasion of how Lean and Six Sigma qualities were utilized as a part of an immediate framework change roam interfacing advancement of the scenery up construction at the Scientific Trials Division of the Ohio State School (Powell and Skjelstad, 2012). This jammed disorganizations in similar operate and area accessibility through agenda supplies and enduring requirements, as unhurried by operation of commissioners and accommodations Also patients to look intended for their connection to be done. An evolution procedure was tried to build up a more trustworthy and the material is single-minded cataloguing out the basis in a suggestion of numerous variables and preserved by precise PC software design (Brody, 2016). The endeavor started with tries to unmistakably welcome every headway of the open booking process. Next, the framework progress bunch began to consider unmistakable programming approach that joined the most indispensable fragments saw as e ssential for an amazing logbook. Case in point, the occasion of "vein line set-up" was doled out a shrewdness score of 15 minutes and the development of "critical delineation social event" was given a power score of 5. A status estimation made the force scores with different portions, for case, the measure of accessible pleasing orderlies per shift, room accessibility, a couple of conventions in advancement, visit gathering in the custom, custom necessities, along these lines on to redesign together patient and staff figuring a particular day (Han and Alzamora, 2011). Specimen of a development enhancement development at a experimental sample unit by Lean approaches This outline change meander outlines incalculable saunters especially consolidated into Lean and Six Sigma examinations (Shivaji and Subramaniam, n.d.). The enquiry in movement through selecting the client desires, intentionally assessing every framework meander in a reason for interest, and in this way perceiving wellsprings of wastefulness and waste, while in like way concentrating on administrative structure, society. The examination was told by on range review and achievement of procedure information, for instance, identifying with patient weight, remedial authority staffing prerequisites, and convention necessities (Garza-Reyes, 2015). This incited the progress of proposed systems to update the method. After dynamic change cycles and field testing, the redesigned accessibility strategy was melded into a joined PC coursed of movement framework. Arranging and related strengthen measures were made to guarantee staff saw how to utilize the new association and to manage any burdens t hey may have with the redesigned strategy. Conclusion The routine biomedical examination exhibit now and then highlights particular appearance at actions that are just truly associated by regulator and done in distinctly separate work sceneries by fitting staff. Standard investigation sharpens at experimental scrutiny quintessence unfailingly encounter from unfortunate connection, wasteful use of appropriate surroundings, and wearisome organizational necessities. In the unadventurous archetypal it has an essential prospective for coordination change. It is immense to communication that unessential occurrence of Lean Six Sigma organizations is not and is enough to confirm a worthwhile assembly advance wander. Concluding better susceptibility and building stream in a comparable way involve an opposite element situation, go-ahead relationship clutch, and proposal, reasonable cash associated and settled properties, and clear system waterways inside the cooperation about the structure change. For this state of dealings study also last nevertheless, not the base, we have taxed to show how infrequent state Lean and Six Sigma doctrines can be linked with a clinical and translational examination. The estimation of these hypotheses, over the long haul, will be intended by whether newfangled and lucrative medications end up being global used, and citizen's flourishing is raised in this custom. References Abrasive wheels promise reduced cutting time. (2004). Reinforced Plastics, 48(2), p.21. Arthur, J. (2011).Lean six sigma demystified. New York: McGraw-Hill. Benchmarking. (2007). Washington, D.C.: United States. Dept. of Energy. Bils, M., Chang, Y. and Kim, S. (2012). Comparative advantage and unemployment.Journal of Monetary Economics, 59(2), pp.150-165. Brody, T. (2016).Clinical trials. [Place of publication not identified]: Elsevier Academic Press. Bullington, K. (2009). Driven to succeed (strategic planning). Strategic Direction, 25(10). Cappelli, L., Guglielmetti, R., Mattia, G., Merli, R. and Francesca Renzi, M. (2011). Peer evaluation to develop benchmarking in the public sector.Benchmarking: An International Journal, 18(4), pp.490-509. Copp, J., Spanjers, H. and Vanrolleghem, P. (2002).Respirometry in control of the activated sludge process. London: IWA. Deng, H. (2015). Multicriteria analysis for benchmarking sustainability development.Benchmarking: An International Journal, 22(5), pp.791-807. Garza-Reyes, J. (2015). Green lean and the need for Six Sigma.Lean Six Sigma Journal, 6(3), pp.226-248. Garza-Reyes, J. (2015). Green lean and the need for Six Sigma.Lean Six Sigma Journal, 6(3), pp.226-248. Han, J. and Alzamora, D. (2011). Geo-Frontiers 2011. Reston, VA: American Society of Civil Engineers. KOTANI, H. (2011). On the Subject Benchmark Statement for History (2007) Published by the Quality Assurance Agency for Higher Education.tits, 16(10), pp.11-16.